USD
United States
Stock: 9,352
Pekema Member
Tokyo Chamber of Commerce Member
Jumvea Member

Booking & Shipping

  • Q.    Why are there so many changes and delays to the shipping schedule?

    A.

    These changes are made by the contracted shipping companies and we, as exporters, do not have the authority to intervene with their decisions.

  • Q.    How long will it take for the shipping vessel to reach my port?

    A.

     We do our best to ship your vehicle so that you receive it in a timely manner. The durations 3 to 5 days from the designated Japanese port to your port of discharge.

  • Q.    What information do you need from me to begin booking a shipping vessel for my vehicle?

    A.

    The information below is required to book a shipping vessel for your cargo. Please read the following carefully and provide us with all requested information. Most information is required by the contracted shipping companies; not Autocraftjapan.

    Port of Discharge: Your nearest port where the vessel will unload your cargo.

    Vehicle Destination: Where the vehicle will actually be used. Please provide the name of the country where the vehicle will be registered for use.

    Consignee: This is the vehicle’s “owner-to-be.” Please list the consignee’s full name as well as the “real” name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s). To receive your B/L from the shipping company, it is mandatory that all of the consignee's information above be provided. Also, when providing us with your booking information, it is important to understand the following:

    ● Your booking will be delayed by the shipping company if the consignee’s full name and address are not provided. Complete information must be provided.
    ● The consignee’s name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.

    Notify Party: This is the person that the shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L. If you have not hired an agent, it is easiest to simply write in “Same as Consignee”.

    DHL Delivery Address: This information is required so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s). Please be warned that incomplete information may delay the dispatch of your documents.

Documentation

  • Q.    What documents am I supposed to receive from AUTOCRAFTJAPAN regarding my shipment?

    A.

    You, as an importer, are supposed to receive the following documents:

    1. Bill of Lading (B/L)
    2. Insurance Document (if your purchase is CIF)
    3. Export Certificate (also called the “Deregistration Certificate” or “Cancellation of Registration” form)
    4. Commercial Invoice

    If your government requires, we will also send you the following:

    5. Inspection Certificate
    6. Export Permit (also called the “Bill of Entry”)
     

  • Q.    What is the consignee?

    A.

    The consignee is the vehicle’s “owner-to-be.” Please list the consignee’s full name as well as the “real” name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s).

    It is important to understand the following when providing us with your booking information:

    ・ Your booking will be delayed by the shipping company if the consignee’s full name and address are not provided. Complete information must be provided.
    ・ The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.

     

  • Q.    Why must I provide the full name and address of the consignee?

    A.

    Shipping companies require that full information be provided. The B/L is an official document that determines/proves the owner of the cargo and, therefore, the consignee's full name and address, as written on his/her passport or ID must be used.

    ・ Your booking will be delayed by the shipping company if the consignee’s full name and address are not provided. Complete information must be provided.
    ・ The consignee”s name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.

  • Q.    What is the DHL Delivery Address?

    A.

    This is the required information you provide so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s).

    Please be warned that incomplete information may delay the dispatch of your documents.

  • Q.    Can I ask you to change vehicle information on the B/L or any other documents?

    A.

    Absolutely not! Altering information on the B/L or on any other documents we provide you is illegal. AUTOCRAFTJAPAN does not participate in illegal actions, regardless of the reason.

General Questions

  • Q.    What languages can you do business in?

    A.

    Primarily English, however, it is possible to discuss business in other languages.

    • Spanish 
    • Urdu
    • German
    • Japanese
    • Hindi
    • French 
    • Russian
  • Q.    Can you ship auto parts inside the vehicle I am buying?

    A.

    No, we are not allowed to put anything inside the vehicle unless it is shipped by container.

  • Q.    Is it possible to use two different e-mail addresses, such as my personal e-mail address and my work e-mail address?

    A.

    we only accept one e-mail address. To make the vehicle buying process as secure as possible

  • Q.    What are your office timing?

    A.

    We are open Monday to Saturday, 9:00 a.m.–6:30 p.m. (Japan time). Please note that the lunch break is held
    12:00 p.m.–1:00 p.m.

    We are closed on the following days:

    ・ Sunday
    ・ Seminar Sessions (a few days throughout the year)
    ・ New Year's Holiday (several days around New Year’s Day)
    ・ Summer Holiday (several days in mid-August)
    ・ Golden Week (several days between April and May)

    Please note that long holidays such as New Year's, Golden Week, and Summer Holiday will differ in length each year. Specific dates will be announced as the season approaches.

  • Q.    What are the rules/regulations for importing a vehicle?

    A.

    For export rules and procedures for your country, including pre-export inspection lists, please visit your country’s appropriate government authorities. It is also strongly suggested that prior to importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all risks and responsibilities.

  • Q.    Can you show me the condition of the vehicle?

    A.

    We provide 10 to 15 detailed pictures of the vehicle to help with your buying decision.

     

  • Q.    Does the FOB price on AUTOCRAFTJAPAN website include additional costs like freight charge, storage charge fees, tax and duties, etc.?

    A.

    No, these fees are not included in our FOB pricing. The term “FOB Price,” as seen on the AUTOCRAFTJAPAN website, refers to the vehicle’s price only. Freight charge should be added to the FOB price when you purchase the vehicle from us. After receiving the vehicle, you will be responsible for paying port clearing costs, import duties, taxes, and any additional fees required by your country or the port of discharge. Please contact local authorities or a reputable clearing agent for further details.

Purchasing & Paying

  • Q.    What is city delivery?

    A.

    A service provided by AUTOCRAFTJAPAN for transferring the vehicle from the port of discharge to a designated city/border for delivery to the consignee.

     

  • Q.    Can I buy a vehicle for use in Japan?

    A.

    Yes, you can buy a vehicle for use in Japan.

  • Q.    What is a TT Copy? Where can I get it?

    A.

    Once you submit your payment for transfer at your bank, you will receive a Telegraphic Transfer Copy (TT Copy) as proof of your remittance. The deposit slip may replace the TT Copy only if the TT Copy is not issued immediately by your bank.

  • Q.    Who is responsible for paying the bank transfer fee?

    A.

    The buyer is responsible for all bank fees. Please confirm the cost of this fee with your bank before closing the purchase agreement with our staff.

  • Q.    How long does it take for my bank remittance to be transferred to your bank account?

    A.

    Please allow a minimum of three (3) business days for your bank remittance to be reflected in our bank account. While this delay may cause some inconvenience, it is the average amount of time required for interbank transactions.

  • Q.    Can you provide me with a receipt for my payment?

    A.

    No, we do not provide receipts. The bank remittance provides an official written record of the payment transaction for both the buyer and seller.

  • Q.    What kind of payment methods can we use?

    A.

    Currently, we accept payments via bank wire transfer

  • Q.    What currencies do you accept?

    A.

    Primarily, we deal in U.S dollars and Japanese yen. But all other currencies also acceptable.

    Please note that all payments must be in the form of a bank remittance so that the buyer and seller have an official written record of the payment transaction. Under no circumstances do we accept any form of cash. 

  • Q.    What is the Proforma Invoice and how do I receive it?

    A.

    It is the “final estimate” in the form of an invoice based on the chosen vehicle and shipping conditions. In order to receive the Proforma Invoice, please follow the steps below.
    1. Visit our website and click on the vehicle you like
    2. Fill in all required information in the cost calculator and send inquiry and click on send inquiry.
    3. Once our staff responds to your inquiry, we can begin the negotiation process.
    4. If both you and AUTOCRAFTJAPAN reach an agreement on pricing and conditions, you will be notified as such.
    5. You will receive the Proforma Invoice.
     

  • Q.    How do I figure out the all-inclusive price for city delivery?

    A.

    Please visit our website and click on the vehicle you like to see our Cost Calculator. Then, follow the steps below.

    1. Fill in all required information in the Cost Calculator.
    2. Verify that you have chosen a destination under the “City Delivery” classification in the “Nearest Port/City” drop-down menu.
    3. Click on “CALCULATE” to receive your free price quote.

    Please note that the calculated price is the amount due by the buyer and is to be paid as a one-time payment (no installments accepted).

  • Q.    I found a vehicle on your website that I want to buy. What should I do?

    A.

    Please visit our website and click on the vehicle you like to see our send inquiry. Then, follow the steps below.
    1. Visit our website and click on the vehicle you like
    2. Fill in all required information in the cost calculator and send inquiry and click on send inquiry.
    3. Once our staff responds to your inquiry, we can begin the negotiation process.

  • Q.    Are pre-export inspections required?

    A.

    For some countries, a pre-export inspection is mandatory prior to export the vehicle. Please visit your country’s appropriate government authorities to obtain all required pre-export inspection lists.

    It has been reported that while many countries in the past have not enforced this regulation, they are beginning to impose large fines for violations. Please make sure that the condition of your purchase is inspection inclusive if such is mandatory by your country’s government.

Receiving Your Shipment

  • Q.    Where can I get the actual arrival date of the shipping vessel?

    A.

    There are two ways: The shipping agent will contact the
    Notify Party provided on the B/L about the shipment's arrival or you may contact the shipping agent on your end about one week prior to the shipping vessel's ETA.

  • Q.    Can the vehicle be delivered to my country?

    A.

    Yes, AUTOCRAFTJAPAN has knowledgeable forwarding agents or staff that can deliver the vehicle from the port of discharge.

  • Q.    Is it possible to clear customs using PDFs of the B/L?

    A.

    No, it is not. However, you can complete 60 percent of the entire customs clearing procedure using PDFs of the B/L. The rest requires the original B/L to be turned in.

  • Q.    Can you send me two sets of the B/L—one for me and the other for my clearing agent?

    A.

    Unfortunately, we cannot. Shipping companies issue only one set of the B/L per cargo, regardless of requests for additional copies.

Vehicles & Inventory

  • Q.    Does the vehicle come with an English manual?

    A.

    No, because we sell Japanese vehicles previously owned and operated in Japan, any provided manual will be in Japanese.

  • Q.    Do you list the manufactured year of your vehicles?

    A.

    Yes, when the information is available. However, we cannot guarantee this information, because it is provided by a third party. AUTOCRAFTJAPAN shall not be responsible for any losses, damages, and/or troubles cause by this information.

  • Q.    Are spare keys provided?

    A.

    It depends. If you do not find spare keys in the vehicle’s glove compartment, then they are not provided. You will be responsible for making copies when you receive the vehicle.

     

  • Q.    How many vehicles do you have in inventory and how often are they updated?

    A.

    We maintain a constant inventory of over 10,500 vehicles with new purchases every day.

  • Q.    Can I ask you to change the vehicle’s odometer reading (mileage)?

    A.

    No, changing the vehicle’s odometer reading is illegal. AUTOCRAFTJAPAN does not participate in illegal actions, regardless of the reason.

  • Q.    Can I request vehicles not listed on your website?

    A.

    Definitely! Please do not hesitate to let us know what you are looking for. Our team will do our best to find the vehicle that best suits your request.

  • Q.    Can you install audio systems or other parts such as alloy wheels?

    A.

    Yes, we can. Please tell us what you want us to install before asking for the Proforma Invoice.

  • Q.    Can I arrange a visit to see your vehicles in person?

    A.

    Unfortunately, this is not possible as we do not allow anyone into our storage yard for security reasons. However, you can visit our office. To do so, please schedule an appointment in advance.